Frequently Asked Questions | giyimmasali.com

Popular Questions

Updates in the Covid-19 Process

- Can I continue to order from Clothing Tale; Will my cargo be delivered to my address?

Yes, the Dressing Tale continues its activities without interruption. We continue to work devotedly to deliver all the products you have purchased to you safely. In the process of the global pandemic, which closely concerns our country and the whole world, we also fulfill the responsibilities of our own brand. We pay attention to the hygiene rules in all your orders from Clothing Masalı. Our logistics center is constantly disinfected. We are working hard to deliver your posts to you and to respond in the best way possible.

- Is there a risk of transmission of Covid-19 disease with a product I bought from you?

No, it is not possible for you to be infected by any virus with your purchases from our site. The statements of important health people about the Covid-19 virus are also in this direction. No virus can survive in a non-living cell for more than 4 hours.

- Could there be a delay in the order I placed during this process?

As Giyim Masalı, we work hard day and night to ensure that all orders are delivered to our customers as quickly as possible. However, due to the concentration of electronic commerce in our country during the Covid-19 process, the density of companies engaged in cargo transportation causes the delivery times to be extended. Although we deliver your order to the cargo on the same day, it may take longer for your order to reach you due to the density of the cargo branches in your region. Thank you for your patience and understanding.

- Can I get information about the production location and hygiene conditions of your products?

All of our products are produced in Turkey and are distributed all over the world from our central warehouse in Istanbul. Although there is no report so far that textile and ready-made clothing products may contain Covid-19 virus, routine daily disinfection and sterilization are carried out in our warehouse. We have taken the necessary measures to deliver the products you have purchased to you in accordance with the hygiene conditions. You can shop at Giyimmasali.com with peace of mind. Thank you very much for your sensitivity; We wish our world to pass through this difficult process as soon as possible.

- Customer Service

Due to the global pandemic process, our Customer Service team is in more demand than ever before. However, we continue to serve you to help you and listen to your needs. You can find our frequently asked questions and all other questions here.

How do I track my order?

What are your Exchange and Return policies and procedures?

Can I pay at the door?

How can I cancel my membership?

To permanently cancel (delete) your membership, you can use the "Delete My Membership" button on the My Membership Information tab on the My Account page. If you are having problems with this process, you can send an e-mail titled membership cancellation to [email protected] from your registered e-mail address so that we can cancel the membership for you. Our relevant team will evaluate and fulfill your request within 7 working days.

I forgot my password, what should I do?

If you forget your password, you can click on the "Forgot Password" link on the "Member Login" page. After typing the e-mail address of your account, you can request a password again by filling out the security box.

How can I update my membership information?

You can visit the "My Account" page to update your membership information.

What are the shipping charges?

The shipping fee for your order varies according to the shipping country you have chosen and the shipping company you have chosen. You can see the shipping fee for your order on the shipping selection screen in the address step and on your payment page.

when will my order be given to cargo?

If all the products in your orders are suitable for fast shipping, we prepare your orders to be delivered to the relevant cargo company within 24 hours. In case of product(s) that need to be supplied in your order, there may be variability in shipping times. You can see the estimated delivery dates of the products after choosing the size on the product detail page.

How often are your stocks updated?

As new products come to Giyimmasali.com every day, the stocks of products that are out of demand and that are out of demand are also renewed. You can use our "Notify When In Stock" feature on the product detail page to be notified when the product you like but cannot order because there is not enough stock is in stock. For more new products and renewed stocks, you can visit our online store more often.

What are your payment options?

We have Payment at the Door, Credit Card, Money Order and Debit Card payment options.

There is a Cash on Delivery Service Fee of 9.99 TL for Cash on Delivery orders.
Currently, only credit card payment option is available for your overseas orders.

Are there any cuts in returns?

For your orders placed from abroad, you are responsible for the return shipping charges in accordance with the cargo and customs policies of the country in which you are located.

Do you have wholesale?

Our wholesale policies apply for orders of 5,000 USD or more. To get detailed information about your wholesale purchases, you can contact us at our WhatsApp Customer Service number +90 544 212 60 90.

Do you give franchise/franchise?

Dealership, franchise, etc. as a Clothing Tale brand. We do not have any collaborations.

Do you have any other stock from your site?

All stocks of our products available for sale are limited to our online store. No other stock or store stocks are available for sale.

Do I pay a shipping fee for the order I received from the cargo branch?

Since the shipping fees are the transportation cost of the order you have given, there is no fee difference when it is delivered to your door or received from the branch. You have paid all fees since you placed an order with a credit card, so an extra fee may vary due to the customs policy of the country you are in.

Will the items in my cart run out?

Stock revisions cannot be made for the products you have added to your cart. Unless you buy the product you added to your cart, there is a possibility that it will run out.

Can I order without being a member?

You can order without being a member. To do this, simply add the products you want to buy from the product pages to the basket and say 'Continue Without Being a Member' on the screen that appears at the 'Complete Order' step. You can follow the information about the order you placed without being a member, from the e-mail address you shared during the order and your mobile phone number. We recommend that you place an order as a member in order to access information about your orders.

Shopping

How can I order?

You can easily order by following the steps below.

1- Browse the collections and products carefully prepared for you, including the recently added products on our homepage.

2- Select the products you want to buy and the appropriate sizes and click the 'Add to Cart' button. (You can use the 'Size Chart' field on the product detail page to choose the right size for you.)

3- After adding the products to your cart, click on the "My Cart" icon in the upper right corner of the screen.

4- Click the “Buy with Confidence” button to continue.

5- Fill in the shipping address field in detail and correctly. Choose your preferred payment method. Fill in the required information and click the "Complete Order" button. The process is complete; your order has been received! Enjoy it :)

Do you have wholesale?

Our wholesale policies apply for orders of 5,000 USD or more. To get detailed information about your wholesale purchases, you can contact us at our WhatsApp Customer Service number +90 544 212 60 90.

Do you have any other stock from your site?

All stocks of our products available for sale are limited to our online store. No other stock or store stocks are available for sale.

Can I order without being a member?

You can order without being a member. To do this, simply add the products you want to buy from the product pages to the basket and say 'Continue Without Being a Member' on the screen that appears at the 'Complete Order' step. You can follow the information about the order you placed without being a member, from the e-mail address you shared during the order and from your mobile phone number. We recommend that you place an order as a member in order to access information about your orders.

What should I do if I get an error while completing my purchase?

As Giyim Masali, we always strive to provide a 100% safe and error-free shopping experience, but sometimes you may encounter some technical errors while completing your shopping. In such cases, we recommend that you contact us so that we can assist you as soon as possible. You can reach us via our contact page.

How can I be notified when out of stock products are on sale again?

After clicking the sold out size on the 'Product Detail' page of our website, simply click the 'Notify When Available' button, you will be informed when the product comes back.

Will the items in my cart run out?

Stock revisions cannot be made for the products you have added to your cart. Unless you buy the product you added to your cart, there is a possibility that it will run out.

Payment

Do you have the option to pay at the door?

Unfortunately, there is currently no "Payment at the Door Option" for your orders abroad.

Is there a credit card installment?

If you do not have a product in your cart with an installment limitation or ban, you can use installments in your shopping. The installment options we offer on our site are 2, 3, 6, 9.

Are you saving my credit card?

Your credit card information will not be shared with us in any way during the payments you will make. In addition, as Giyimmasali.com, we do not offer services such as card storage or card registration. In short, your card information is not saved. However, our payment partner, the payment institution iyzico, has a card saving feature, you can see this feature on the iyzico payment page during the payment step. If you tick this box, your card information is encrypted and stored under iyzico security so that you can easily process your next payments.

Am I safe when paying with a credit card?

Yes, you are completely safe. There is a green bar (home ssl) application, which is the highest security system, on Giyimmasali.com. The best SSL Certificate is used, which ensures the security of the transmitted information with 128-bit encryption. Your card information cannot be seen by third parties at the payment step. In addition, you provide your payment transactions with the assurance of iyzico. 3D Secure system is used in all transactions. 3D Secure is an authentication system developed by card companies to ensure the security of online shopping.

Can I pay by wire transfer?

cYou can pay for your orders by wire transfer. If you send a receipt to our WhatsApp line by making a transfer on the same day for orders placed by money transfer, by writing your order number in the explanation section during money transfer, your order will be processed. Orders not received on the same day will be cancelled.

Shipping and Delivery

when will my order be given to cargo?

If all the products in your order are suitable for fast shipping, we prepare your order to be delivered to the relevant cargo company within 24 hours. In case of product(s) that need to be supplied in your order, there may be variability in shipping times. You can see the delivery dates of the products after choosing the size on the product detail page.

When will my order be delivered?

According to the estimated delivery dates of the products you buy, shipping is provided in the fastest way to reach you. When your order is out for distribution, you will be informed by SMS from the cargo company. After your order has been shipped, your order will be sent to the 'Where is my cargo?' You can follow the link.

What are the shipping charges?

Do I pay a shipping fee for the order I received from the cargo branch?

Since the shipping fees are the transportation cost of the order you have given, there is no fee difference when it is delivered to your door or received from the branch. Since you pay by Credit Card, there is no extra fee, but there may be differences due to your country's customs tax policy.

What should I pay attention to when receiving my cargo?

It is our priority to ensure that your order reaches you safely.

*In order for your order not to be returned to us, we recommend that you pick up your package from the specified branch within 3 days (it may vary according to the cargo company.

Can I receive my cargo from the branch?

Together with your cargo tracking number, you can contact the cargo company and indicate that you want to receive your cargo from the branch.

Is delivery available on public holidays?

Cargo companies deliver between 09:00-18:00 on weekdays and between 09:00-13:00 on Saturdays. No deliveries are made on Sundays and public holidays. Delivery days and times may vary for Same Day Delivery or Courier Delivery options.

Which shipping companies do you work with?

Our contracted cargo companies for our overseas shipments;

-PTT Kargo

How do I track my order?

Order status;

-After logging in as a member, clicking on the my account icon in the upper right corner of the main page; From the "My Orders" section,

-Clicking on the "Where's My Cargo" button on the main page,

-When your order is delivered to the cargo company, you can find out by contacting the relevant cargo company or visiting the website with your "Cargo Tracking Code" included in the e-mail and SMS notifications that will be sent to you...

Which countries do you ship to?

We ship to more than 100 countries. We have listed some of the countries we frequently ship to below. If your country is not listed in the address steps, you can get detailed information by sending an e-mail to [email protected].

Europe

Germany, Albania, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Czech Republic, Denmark, Finland, France, Georgia, Croatia, Netherlands, England, Republic of Ireland, Scotland, Spain, Israel, Sweden, Switzerland, Italy, Iceland, Montenegro, Cyprus , Kosovo, Northern Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Hungary, Macedonia, Malta, Moldova, Monaco, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Turkey, Ukraine, Greece

Africa & Middle East

Bahrain, United Arab Emirates, Algeria, Morocco, Palestine, South Africa, Iraq, Iran, Qatar, Kuwait, Libya, Lebanon, Egypt, Syria, Saudi Arabia Jordan

America

USA, Argentina, Brazil, Canada, Mexico

Asia & Pacific

Australia, Azerbaijan, Kazakhstan, Kyrgyzstan, Uzbekistan, Turkmenistan, New Zealand

Cancel & Returns & Change

What are your Exchange and Return policies and procedures?

If you are a customer of Giyim Masalı, you are valuable because the satisfaction and expectations of our customers are important to us, so you have exchange and return assurance. If for any reason you are not satisfied with your order, you can return the product or products you purchased for exchange and return within 30 days from the date of receipt, provided that they are unused, in their original packaging, and the tags have not been removed.
No Returns/Exchanges are made on Outlet / Extra discounted products!
In exchange and return transactions (if the product reaches you as a defective/defective/wrong product), the shipping costs belong to us. Shipments, the shipping cost of which will be covered by us, should only be made with our contracted cargo company -PTT Cargo
When sending defective/defective/non-wrong products to us in the exchange process, shipping charges belong to you in all directions you will be charged.

How can I do Exchange and Return?

You can complete your return process by logging into your account and accessing your relevant order from the "My Return Requests" field or by visiting our "Easy Returns" page on the homepage.

Will I pay for Exchange and Return shipping costs?

In exchange and return transactions (if the product reaches you as a defective/defective/wrong product), the shipping costs belong to us. Shipments for which the shipping fee will be covered by us should only be made with our contracted cargo company, Surat Cargo (1284117512 )
In the exchange process of defective/defective/non-wrong products, you can send them with a counter payment when sending them to us. After the product is exchanged, the shipping charges will be collected from you as a payment at the door to all directions.

You are responsible for the exchange and return of your orders from abroad. There are no exchanges or refunds for products that have been detached, used, or damaged so that they cannot be resold.

Are there any cuts in returns?

No, you will be refunded the amount you have purchased for the products you return for your purchases from Giyimmasali.com. There is no deduction from the return amounts of the products you purchased.

The Shipping Fee you pay for the products to reach you and the Payment at the Door Service Fee collected for your Pay at Door orders are not refundable.

Membership

How can I update my membership information?

You can visit the "My Account" page to update your membership information.

How can I cancel my membership?

I forgot my password, what should I do?

Can I order without being a member?

Privacy & Security

Eipom İç Ve Dış Tic .Ltd. Şti. (Giyim Masalı) The basic information on the protection of transferred personal data is given below. Clothing Tale, Law No. 6698 on the Protection of Personal Data ("KVKK") m. In order to fulfill the obligation of illumination arising from Article 10, the following explanations are brought to the attention of our customers and third parties who use our website and/or mobile applications. Giyim Masalı reserves the right to update the text of this Statement on the Protection of Personal Data at any time within the framework of the changes that can be made in the current legislation.

What is the legal basis for the collection of personal data by Giyim Masalı?

What methods does Giyim Masal use to collect personal data?

The data provided by our customers who make transactions on the www.giyimmasali.com website or mobile applications are processed by Giyim Masalı in accordance with the consent of our customers and the provisions of the legislation. The website www.giyimmasali.com, which belongs to Giyim Masalı, is a site that uses cookies. cookie; It is a file consisting mostly of letters and numbers, which allows the device to be detected by being stored in the internet browser or hard disk of the device being used. www.giyimmasali.com will collect, process, share with third parties and securely store your browsing information, in order to provide better service to its visitors and within the framework of its legal obligation, provided that it is not used outside of the purposes and scope specified in the text of this Statement on the Protection of Personal Data. www.giyimmasali.com cookies; log files, empty gif files, and/or store information it collects through third-party sources to create a summary of your preferences. www.giyimmasali.com in order to make special promotions for you, to offer promotions and marketing offers, to improve the content of the website or mobile application according to you and / or to determine your preferences; can monitor your browsing information and/or your usage history on the site. www.giyimmasali.com may match the information collected from you on the site at different times or in different ways, such as information collected online and offline, and may use this information together with information obtained from other sources such as third parties. www.giyimmasali.com uses session cookies and permanent cookies in its mobile application. The session ID cookie expires when you close your browser. Persistent cookie stays on your hard drive for a long time. You can remove persistent cookies and reject both session cookies and persistent cookies by following the instructions given in the "help" file of your internet browser or by visiting "www.allaboutcookies.org" or "www.youronlinechoices.eu". If you refuse persistent cookies or session cookies, you can continue to use the website, mobile application, but you may not be able to access all functions of the website, mobile application or your access may be limited.

How Are Website Cookies Used?

www.giyimmasali.com cookies; It uses it to remember the choices you make and to personalize your use of the website/mobile application. This usage includes cookies that save your password and keep your website/mobile application session open all the time, thus saving you the trouble of entering a password more than once in each visit, and cookies that remember and recognize you on your next visits to the website/mobile application. www.giyimmasali.com website including monitoring how you use the website/mobile application, such as where you connect from, what content you view on the website/mobile application, and the duration of your visit; uses it to determine how you use the website/mobile application. Cookies on the www.giyimmasali.com website are used for advertising/promotional purposes to provide you with more relevant content and advertisements for your interests. In this way, when you use the website and mobile application, it offers you more suitable content, personalized campaigns and products, and does not offer you the content or opportunities that you previously stated that you do not want.

How does the Website use third-party cookies for advertising and retargeting?

www.giyimmasali.com website cookies also; may use "advertising technology" in order to present you with advertisements that it thinks may be of interest to you when you visit the search engines, website, mobile application and/or websites where the website advertises. Advertising technology uses information about your previous visits to the website/mobile application and the websites/mobile applications where the website advertises, in order to present you with tailored advertisements. When serving these ads, a unique third-party cookie may be placed in your browser so that the website can recognize you. You can remove persistent cookies and reject both session cookies and persistent cookies by following the instructions in the "help" file of your internet browser or by visiting "www.allaboutcookies.org" or "www.youronlinechoices.eu".

For what purposes does Giyim Masalı use personal data?

Giyim Masalı will be able to record, store, update, disclose, transfer, classify and process your personal information to third parties in cases and to the extent permitted by the legislation. Your personal data is used for the following purposes: Confirming the identity information of the shopper/leader through the website/mobile applications, recording the address and other necessary information for communication, the conditions, current status and To communicate with our customers about updates, to provide necessary information, to arrange all records and documents that will be the basis for the transaction in electronic (internet / mobile, etc.) or paper environment, the distance sales contract and the obligations undertaken in accordance with the contracts we have concluded under the relevant articles of the Law on the Protection of the Consumer. to provide information to public officials upon request and in accordance with the legislation on matters related to public safety, to provide a better shopping experience for our customers, about our products that our customers may be interested in, "taking into account the interests of our customers" to provide information to our customers, to convey campaigns, to increase customer satisfaction, to recognize our customers who shop from websites and/or mobile applications and to use them in customer environment analysis, to use them in various marketing and advertising activities, and to organize surveys in electronic and/or physical environments through contracted institutions, To be able to offer suggestions to our customers by our contracted institutions and solution partners, to inform our customers about our services, to evaluate customer complaints and suggestions about our services, to fulfill our legal obligations and to exercise our rights arising from the current legislation,

How does the Dress Fair protect your personal data?

Personal data shared with Giyim Masalı is under the supervision and control of Giyim Masalı. In accordance with the provisions of the relevant legislation in force, Giyim Masalı undertakes the responsibility as the data controller to establish the necessary organization and to take and adapt the technical measures in order to protect the confidentiality and integrity of the information. Being aware of our obligation in this regard, penetration tests are carried out periodically in accordance with international and national technical standards on data privacy, and we hereby inform you that we always update our data processing policies.

Does Dress Fairy share your personal data?

The sharing of personal data of our customers with third parties takes place within the framework of the consent of the customers and as a rule, personal data is not transferred to third parties without the consent of our customers. However, due to and limited to our legal obligations, personal data is shared with courts and other public institutions. In addition, personal data is transferred to contracted third parties in order to provide the services we undertake and to control the quality of the services provided. Necessary technical and legal measures are taken to prevent violations of rights during data transfer to third parties. However, Giyim Masal is not responsible for the breaches that occur in the risk area of the third party's responsibility and due to the data protection policies of the third party receiving the personal data. Your personal data is shared with the shareholders of Giyim Masalı, our direct/indirect domestic/foreign affiliates, the program partner institutions and organizations we cooperate with to carry out our activities, domestic/foreign persons and institutions from which we get data storage services in the cloud, and domestic/foreign persons and institutions with which we have an agreement to send commercial electronic messages to our customers. It can be shared with organizations abroad, the Interbank Card Center, the banks we have contracted with, various domestic and international agencies, advertising companies and survey companies, and other domestic/foreign third parties and our relevant business partners within the scope of various marketing activities in order to provide you with better service and ensure customer satisfaction.

What are your rights arising from the Personal Data Protection Law?

According to KVKK, your personal data;
a. . Learning whether it has been processed,
B. . Requesting information if processed
c. . Learning the purpose of processing and whether it is used in accordance with its purpose
D. . Knowing the third parties to whom it was transferred at home / abroad
E. . Requesting correction if it is incomplete / incorrectly processed
F. . Requesting deletion / destruction within the framework of the conditions stipulated in Article 7 of the KVKK
G. . Requesting notification of the transactions made pursuant to subparagraphs (d) and (e) above to the third parties to whom it has been transferred
h. . Objecting to the emergence of a result against you because it is analyzed exclusively by automated systems
I. . We would like to remind you that you have the right to demand the compensation of the damage in case you suffer damage due to processing in violation of the KVKK

How can I be informed of legislative changes regarding personal data?

The rights you have in accordance with the KVKK are the obligations of Giyim Masalı. We would like to inform you that we process your personal data with this awareness and to the extent required by the legislation, in case of legal changes, we will update this information on our page in accordance with the new legislation, and you can easily follow the updates on this page at any time.

How can I be sure that data is kept up to date and correct?

Would you like to ask a question to Giyim Masalı about your personal data?

You can reach us at any time at the e-mail address of [email protected] for any questions and comments regarding your personal data.

Turkey's Evening Dress Manufacturer Giyimmasali.com provides the best service on the internet as well as in the retail sector it has been serving for years. Eipom Domestic and Foreign Trade .Ltd. Sti. As Giyimmasali.com, it always accepts 100% customer satisfaction as the basis of success in the sector in which it continues on its way. As we have won the love of more than 1 million followers on social media, we do not change our stance in e-commerce with the most trendy options of the season, which are renewed every day.

Happy Customer Eipom İç Ve Dış Tic. Şti. continues on its way with this principle in e-commerce as well. Giyimmasali.com has become the first brand to combine the concept of evening dresses and the fast-changing fashion trend with innovative ideas and offer its customers maximum satisfaction, the best quality and the most affordable price policy.

Quality Guarantee All products sold on Giyimmasali.com are domestic production. All of our products go through quality control tests from the production stage to the selection stage and the packaging stage of your order.

Secure Shopping Giyimmasali.com uses an SSL certificate that ensures the security of the information transmitted with 128 bit encryption in data transmission. At Giyimmasali.com, your credit card information is only used when ordering and is not stored in the database. All shopping transactions that will take place on our site are mandatory with the 3Dsecure feature. All your shopping is safe.

Giyimmasali.com'de Safe Shopping, Fast Delivery, Payment at the Door, Free Shipping, Fast Support, 9 Installments and many more advantages are waiting for you.

giyimmasali.com

Clothing Masalı, which has an active role in the Evening Dresses sector, has achieved special successes with its deep-rooted history. In 2017, the company opened the Giyimmasali.com online clothing store, which enables uninterrupted shopping for 24 hours, and constantly renews itself to reach more people.
Turkey's Producer of Evening Dresses, Giyimmasali.com, provides the best service on the internet as well as in the retail sector it has been serving for years. Eipom Domestic and Foreign Trade .Ltd. Sti. (Clothing Masalı) continues its path with its retail stores, Giyimmasali.com and Giyim Masalı, and always accepts 100% customer satisfaction as the basis of its success. As we have won the love of more than 1 million followers on social media, we do not change our stance in e-commerce with the most trendy options of the season, which are renewed every day.

Happy Customer

Covering with the principle of "Happy Customer" in the whole process from the day it was founded until now, Giyim Masalı continues on its way in e-commerce with this principle. Giyimmasali.com has become the first brand to combine the concept of evening dresses and the fast-changing fashion trend with innovative ideas and offer its customers maximum satisfaction, the best quality and the most affordable price policy.

Quality Guarantee

All products sold on

giyimmasali.com are domestic production. All of our products go through quality control tests from the production stage to the selection stage and the packaging stage of your order.

Safe Shopping

giyimmasali.com uses an SSL certificate that ensures the security of the transmitted information with 128-bit encryption in data transmission. At Giyimmasali.com, your credit card information is only used when ordering and is not stored in the database. All shopping transactions that will take place on our site are mandatory with the 3Dsecure feature. All your shopping is safe.

Giyimmasali.com'de Safe Shopping, Fast Delivery, Payment at the Door, Free Shipping, Fast Support, 9 Installments and many more advantages are waiting for you.

Happy Customer

Quality Guarantee

Safe Shopping

giyimmasali.com | Turkey's BestEvening Dress Manufacturer!

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